FAQ's

QUESTIONS FOR THE LILAC CHARM

How Can We Help?

IS THERE A MINIMUM ORDER VALUE?

No, there is no minimum order value! You can order as much as you want or as little as you want!

HOW DO I REGISTER?

There is no need to register if you prefer not to open an account. All you need is a PayPal account to purchase from us.

SHIPPING

We use Royal Mail services for all standard deliveries.

1st Class £2.20

2nd Class £1.60

Recorded Delivery £3.50

Free Shipping for orders £25+

WHEN WILL MY ORDER BE PROCESSED?

Our dispatch times vary depending on the time of year and how busy we are but we’ll always be going as fast as we can I promise! We aim to dispatch in 1-3 days.

DO YOU SEND OVERSEAS?

Currently, we only ship to the UK

WHAT HAPPENS IF MY ORDER DOES NOT ARRIVE?

If your order has not arrived in the expected time frame please check that the postman has not left you a card to arrange re-delivery or collection from the local post office/depot. Your parcel may also have been left in a safe place or with a neighbour. Please also check that the delivery name and address and email details are all correct on your order. If your order has still not arrived after 10 days, then please contact us.

If you wish for peace of mind please select recorded (signed for) delivery at checkout as we cannot be responsible for missing parcels with no tracking although we always keep proof of postage. Especially in these difficult times please allow for possible slower Royal Mail delivery. We regret, however, that if you have not provided the correct delivery address in the website address box, we cannot refund any parcels that do not arrive.

WHAT IF THERE IS A PROBLEM WITH MY ORDER/SOMETHING MISSING OR FAULTY?

If for any reason you are not completely satisfied you may return the goods within 14 days of purchase and we will be happy to offer a refund, less deductions for P&P. The goods must be returned in the original condition, with proof of purchase. When returning items you MUST contact us first with an email thelilaccharm@gmail.com. When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit.

I HAVE CHANGED MY MIND ABOUT AN ITEM/WISH TO CHANGE OR CANCEL MY ORDER. WHAT DO I DO?

Email us please as soon as possible. If your order has not yet been dispatched we will be able to help you.